Client: I should have an answer for you by the end of the day. Also, in the future, send clean emails only please.
Me: I’m not sure I understand what you mean by “clean emails.”
Client: You just did it! We have limited bandwidth! Please clean emails before you send!
Me: Are you talking about attachments? I don’t think I’ve included any. What exactly are you seeing?
Client: You keep doing it! If you’re going to send me emails, I need them cleaned first!
Considering she reacts like this to each attempt at clarification via email, I call her on the phone.
Me: Hi, I want to make sure I understand this situation with the emails and I didn’t want to risk sending you another one. What are you seeing?
Client: It’s just that we don’t have a lot of bandwidth here and we don’t have enough space for emails that aren’t clean.
Me: But what do you mean by “clean?”
Client: Look, I don’t know the terminology. Do you see how I clean all of my emails before I send them to you?
Me: Hang on, are you talking about the conversation thread in the body of the email when we reply to each other?
Client: Right! All of that is stuff I don’t have room for on my computer. I just don’t see why you need to remind me of what I just said. I know what I said, I just emailed it to you! Just clean it out before you send.
Me: Uh, that’s fine, I can do that. Just so you know, though, the conversation thread in the body of these emails takes up almost no file size whatsoever. Text is very tiny, space-wise.
Client: Well, it adds up.
Me: Right. Anyhow, the voiceover has been edited if you’d like to hear it. I’m not sure how best to have you listen to it, though.
Client: Why can’t you email me an MP3?